OFFICE: Stored Payment Information
Securely store client payment details for faster invoice processing without staff exposure.
What is Stored Payment Information?
This capability lets your clients provide payment details that get safely kept by a PCI-compliant third-party processor. Once stored, you can collect payments on their invoices without requiring them to enter information repeatedly.
You have two options: request that clients enter their own details, or—if you’re a Super Admin or Admin with their authorization—you can input the information directly. All submissions use bank-grade encryption, and stored payment data remains encrypted and inaccessible to any team member, including Super Admins.
Unificus supports storing credit card details for standard payments or ACH bank account information when using ACH processing.
IMPORTANT: You must configure a Payment Gateway first to enable this feature.
CLICK HERE to learn about Payment Gateways
How do I request for a Client to store their Payment Information?
Having clients provide their own details is recommended—this way your team never handles their data directly.
Go to CRM > Contacts.
Click the Options menu (three dots) next to the client and choose Request Payment Info.
A dialog box opens where you customize the message sent to your client. Your default gateway appears automatically, but you can switch to another connected gateway using the arrow.
Edit the message and set how many days the request link stays active before expiring.
TIP: Only one credit card can be stored per Payment Gateway—storing a new card will replace any existing one. However, you may store multiple bank accounts with Stripe ACH.
What does the Client See?
Your client receives an email with a unique link. Clicking it takes them to a page where they enter their payment information.
No login is required—they simply complete the form and click Save.
You can personalize this page. Additional details are in the section below.
You can also modify the Payment Request Email text in Email Templates.
CLICK HERE to learn about Email Templates
When using a credit card–enabled Payment Gateway, clients see this screen:
Their information is saved immediately.
When using Stripe ACH, clients see this screen:
After entering details, they receive a prompt to confirm the two micro-deposits that will appear in their account within two business days.
Once confirmed, those micro-deposits are reversed, and the bank account is verified for future payments.
CLICK HERE to learn about ACH Payments
How do I customize my Payment Request?
Personalize the language on your Payment Request page and related messages.
Go to Office > Settings and select the Payment Information tab.
Request Payment Info: Text appearing on the linked payment request page.
Expiration Message: Modal text shown when a client clicks an expired link.
Success Page: Content displayed after the client successfully stores payment information.
Already Submitted Error Message: Modal text displayed if the client tries to reuse the link after already submitting.
Assign Automations: Click Configure Automations to trigger workflows when a card is added, a bank account is added, or a bank account is verified.
How do I add the Client’s Payment Information?
When a client authorizes you to store their information, you can enter it yourself.
Go to CRM > Contacts.
Click the Options menu (three dots) next to the client and select Add Payment Info.
Choose between Credit Card or Bank Account.
For Credit Card: Select the Payment Gateway and input the client’s card details. You can add multiple cards per client—one per Gateway.
For Bank Account: Enter the client’s banking details. You can add multiple bank accounts per client.
You’ll be prompted to enter the two micro-deposits placed in their account within two business days (your client must provide these amounts).
After confirming, the micro-deposits reverse and the bank account information is successfully stored.
How do I charge a Payment Method on File?
Once authorized by your client, you can process charges against their saved payment method for invoices.
Navigate to Office > Invoices.
Click the Options menu (three dots) on the invoice you want to pay and select Use Payment Method.
A confirmation dialog appears showing the invoice and charge details. You can send a thank-you notification after processing and optionally attach a PDF receipt.
Before charging, select Credit Card or Bank Account (if applicable). If multiple credit cards are on file, choose which one to charge.
How do I charge a Payment Method for an installment Invoice?
Navigate to Office > Invoices. Click the Options menu (three dots) on the installment invoice and select Use Payment Method.
When processing an installment invoice, you can select which installment to charge before completing the transaction.