Translations Toolkit
Customize Unificus platform language and terminology to match your organization's needs.
Can I translate the platform into another language?
Absolutely! The Translations Toolkit lets you adapt the entire Unificus interface into any language you need.
Beyond simple translation, this feature empowers you to customize terminology throughout the system. You might prefer Cases over Projects, or Subjects instead of Contacts. Nearly every text element—including error messages—can be personalized to suit your organization.
Our Translations tool is currently in beta, and we’re actively enhancing it to give you full control over every text string in the platform.
We also provide Language Sets that translate the entire interface with one click. After applying a Language Set, you can fine-tune any specific terms as needed.
How do I use Translations?
IMPORTANT: Text enclosed in curly brackets like {CLIENT} must remain unchanged—these are placeholders that pull values from the “Roles” group. Modifying them will cause malfunctions.
Go to Flyout Menu > Translations
You’ll need to activate the translation feature first.
Before translating strings or selecting a Language Set, familiarize yourself with how the toolkit operates by reviewing the sections below.
How do I find and change words/phrases?
Use the Translation Filter search box to locate the word or phrase you want to modify. Results appear organized by Groups in tabs on the left side.
TIP: Check the Hide Empty Groups box to display only Groups containing your search term—this speeds up finding what you need.
Click through the relevant Groups and update your chosen word or phrase. Enter your new translation or alternative term in the field below the original text, then select Save Group at the bottom.
Each field has a padlock icon to its right. Fields start unlocked. Lock any translated string to prevent it from being overwritten when you apply a Language Set. You can also lock an entire section by clicking the icon next to Group Translations.
Always click Clear Cache at the top of the page after making changes. This ensures all users see your updates throughout the platform.
How can I access Language Sets and Additional Settings?
Once you activate Translations, tabs appear on the right side of your screen.
Click the icon above to select from available Language Sets.
Use the Search field to locate your preferred language.
Then click Load next to your chosen language. This applies the translation to your platform and overwrites any strings not protected by a locked padlock icon.
Click the tab above to turn Multi-Language Support on or off.
After configuring your Translations, this option lets users choose between standard English and your customized text when they log in.
Users can navigate to Flyout Menu > My Profile/Settings or select Edit Profile from the main menu.
At the bottom of the Basic Info section, a Translation dropdown appears where they select their preferred version.
Click the tab below for helpful tips on using the Translations module.
How do I translate the Menu Items?
To rename Menu Items in Translations, type the Menu Item name in the search bar and select Main Menu from the Groups list.
Menu Items are special because you can modify them both through Flyout Menu > Custom Menus and via the Translations tool.
How do I reset my Translation configurations to Default?
To restore your Translations to their original state, click Reset to Default near the top of the screen.
This permanently deletes all your changes and reverts the platform to its default, out-of-the-box text.
IMPORTANT: This action cannot be reversed. Once executed, you cannot recover your translation work, so proceed carefully!
Can I change the names of Staff & Contact Roles using Translation?
Yes! Use the Translation feature to customize specific Role names.
In the Translation Dashboard, select the “Roles” Translation Group on the left.